Voice - A2P
Voice A2P (Application-to-Person) refers to the use of automated voice calls made by applications or systems to communicate with individuals (end users).
It is a type of telecommunication service where a business or system initiates voice communication with a person using pre-recorded messages, text-to-speech (TTS), or interactive voice response (IVR) systems.
Unlike traditional person-to-person (P2P) calls, Voice A2P is automated, scalable, and programmable, allowing businesses to reach thousands or millions of users quickly and efficiently. This service is often used for alerts, reminders, notifications, marketing, customer service, and security verifications (e.g., voice-based two-factor authentication).
1) Automated, Scalable Communication
Voice A2P enables mass communication through automated voice calls, allowing companies to scale outreach to thousands of users simultaneously without manual intervention.
2) Personalization and Interactivity
Modern Voice A2P platforms support personalized messages and interactive voice response (IVR) systems, allowing recipients to respond using voice or keypad input (DTMF), enhancing user engagement and experience.
3) Use Cases Across Industries
Voice A2P is used in banking (fraud alerts), healthcare (appointment reminders), logistics (delivery updates), and marketing (promotional calls). It also supports voice-based OTPs or PINs for secure identity verification.
It is a type of telecommunication service where a business or system initiates voice communication with a person using pre-recorded messages, text-to-speech (TTS), or interactive voice response (IVR) systems.
Unlike traditional person-to-person (P2P) calls, Voice A2P is automated, scalable, and programmable, allowing businesses to reach thousands or millions of users quickly and efficiently. This service is often used for alerts, reminders, notifications, marketing, customer service, and security verifications (e.g., voice-based two-factor authentication).
1) Automated, Scalable Communication
Voice A2P enables mass communication through automated voice calls, allowing companies to scale outreach to thousands of users simultaneously without manual intervention.
2) Personalization and Interactivity
Modern Voice A2P platforms support personalized messages and interactive voice response (IVR) systems, allowing recipients to respond using voice or keypad input (DTMF), enhancing user engagement and experience.
3) Use Cases Across Industries
Voice A2P is used in banking (fraud alerts), healthcare (appointment reminders), logistics (delivery updates), and marketing (promotional calls). It also supports voice-based OTPs or PINs for secure identity verification.